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Terms and Conditions

• Advanced Reservations

We highly recommend that you schedule your appointments at least one week in advance

to ensure that your preferred time and treatment or service is available.

  • No Refunds 


• Cancellation Policy

As a courtesy to other Spa guests and our therapists, please give at least a 24-hour notice

of cancellation to avoid full charge. A credit card number, advanced payment, or gift

certificate number may be required at the time of the booking. For spa packages and two

or more guests coming together we require a 48-hour cancellation notice. Groups and

bridal parties will require a 50% deposit at time of booking. We do not provide refunds

for cancelled or missed appointments.


• Spa Arrival

We recommend that you arrive 10 min minutes prior to your

Appointment to fill out form. Late arrival may mean reduced treatment time

we have to finish on time regardless of time you came.


• Payment Types

We accept cash, debit cards, Visa, MasterCard, and American Express -

with proper identification.


• Guests under 15 must to be accompanied by a responsible adult.


• Health Conditions

Please advise us of any health conditions, allergies, or injuries that could affect your

treatment or service when making your Spa reservation. Skin First Spa Inc is held

harmless for any information not provided to us at the time of service.


• Cleanliness

In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is

sterilized and sanitized after every treatment and service.


• Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles.

Please keep all valuables with you during your visit.


• Product Returns

We will accept returned products within 30 days of the date of purchase, if accompanied

by the original receipt, for refund of the purchase price. After 30 days, a merchandise

credit will be issued only for unused, unopened products. Used and opened products may

be exchanged for merchandise credit for up to 10 days after purchase date after which

products are non-returnable.


• Gift Certificates

Skin First Spa gift certificates are non-refundable. Gift certificates should be used

within 12 months of purchase or as noted on the “please use by” date. Certificates may

not be used to purchase or be exchanged for other gift certificates or cash. Skin First Spa is not responsible for lost or stolen gift certificates. Spa Finder gift certificates


• Prices

Prices for services and products are subject to change on our website and menus without

advance notice.


• Terms and Conditions

Skin First Spa reserves the right to change these terms and conditions from time

to time in its sole discretion.


• Right of Refusal

Skin First Spa Inc reserves the right to refuse service to any client for improper

conduct. Inappropriate conduct or language during a service will result in immediate

termination of the service. We reserve the right to define inappropriate conduct.

No Returns on Services only Exchange only Services.

When making an appointment we require a 50$ deposit.


• Satisfaction Guaranteed!

If for any reason we fail to meet your expectation with any of our salon or day spa

services, please let us know within 24 hours of your service.

Terms and Conditions of Website Use

Welcome to Skin First Spa Inc. If you continue to browse and use this website you are agreeing

to comply with and be bound by the following terms and conditions of use, which together with

our privacy policy relationship with you in relation to this website.

The term or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’

refers to the user or viewer of our website. The use of this website is subject to the following

terms of use:


• The content of the pages of this website is for your general information and use only. It is

subject to change without notice.


• Neither we nor any third parties provide any warranty or guarantee as to the accuracy,

timeliness, performance, completeness or suitability of the information and materials

found or offered on this website for any particular purpose. You acknowledge that such

information and materials may contain inaccuracies or errors and we expressly exclude

liability for any such inaccuracies or errors to the fullest extent permitted by law.


• Your use of any information or materials on this website is entirely at your own risk, for

which we shall not be liable. It shall be your own responsibility to ensure that any

products, services or information available through this website meet your specific



• This website contains material which is owned by or licensed to us. This material

includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which

forms part of these terms and conditions.


• Unauthorized use of this website may give rise to a claim for damages and/or be a

criminal offense.


• From time to time this website may also include links to other websites. These links are

provided for your convenience to provide further information. They do not signify that

we endorse the website(s). We have no responsibility for the content of the linked



• You may not create a link to this website from another website or document without prior written consent.

Restrictions on Disclosure of Confidential Information and Privacy Policy


• Skin First Spa Inc is committed to protecting your privacy and will not give out or

sell any information provided to us by our customers. Any information collected is for

internal review only and used to improve service, pricing, product, promotion and content

of our web site. All customer information (name, email, address, etc.) is confidential.

When you create an account your contact information and credit card information will be

stored for ease of reordering. All information collected will be stored and encrypted for

additional security.


Online Booking

• Assistance: You are entirely responsible for the accuracy of the appointments you book

online and for the service choices. We do require a 50$ deposit for all appointments. If you are in doubt of which service or which service

provider you should choose, please contact our front desk for assistance.


• Exceptions: There are some services that require special attention when scheduling and

therefore, cannot be booked online. If you do not see a particular service or your service

provider listed, please call us and we will be happy to assist you in scheduling your



• Payment: Credit Card Use: Payment for bookings or purchases on the website

indicates that you legally authorize the use of your credit card or other payment

cards for the proposed transaction. It indicates that you fully understand this

agreement. Skin First Spa accepts no liability for any damages resulting from

you using your credit card on the website.


• Errors: If an error is made while making an online bookings or purchases, simply

click the back button on your browser and resubmit the correct information. If you

receive incorrect information from us in your confirmation notice, please contact us

immediately at 562 291-4172.


• No Show: Failure to show for an online scheduled appointment will result in a credit

card charge of the entire price of the missed appointment. By booking your appointment

online, you agree to this term and condition and to the credit card charge.


• Failure to show for a scheduled appointment will result in loss of right to Skin First Spa

Salon’s Online Booking Program.

General Terms


• If any provision of these Terms and Conditions is declared invalid or illegal for any

reason, then the remaining provisions of these Terms and Conditions shall remain in full

force and effect in the same manner as if the invalid or illegal provision had not been

contained herein.


• Client concerns on these Terms and Conditions may be addressed to the:

Skin First Spa

9653 Lakewood Blvd

Downey CA

562 291-4172

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